Privacy Policy

Effective Date: September 1, 2025

MarketCore LLC, operating as MarketCore ("MarketCore," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at marketcore.ai and our software-as-a-service platform (collectively, the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

1. Introduction

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide directly to us, including:

Account Information:

Name and email address
Company name and job title
Password (encrypted)
Profile information and preferences

Payment Information:

Billing name and address
Payment method details (processed securely through Stripe)
Billing history and transaction records

Content and Communications:

Marketing content you create, upload, or generate using our Service
Documents, text, and other materials you upload to the Context Hub
Blueprints and templates you create or import
Messages you send to our support team
Feedback, survey responses, and other communications

2.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information:

Usage Information:

Features you use and actions you take within the Service
Time, frequency, and duration of your activities
Content generation and editing patterns
Team collaboration activities

Technical Information:

IP address and general location information
Browser type, version, and language settings
Operating system and device information
Referring website and search terms used to find our Service

Cookies and Similar Technologies:

Session cookies to maintain your login state
Preference cookies to remember your settings
Analytics cookies to understand Service usage (see Section 2.3)

2.3 Information from Third Parties

We may collect information from third-party services:

Analytics Services:

We may use analytics services like Google Analytics to understand how our Service is used
These services may collect information about your interactions with our Service and other websites

Integration Services:

If you connect third-party services to your MarketCore account, we may receive information according to their privacy policies
Website content when you use our URL import feature

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

Provide, maintain, and improve our Service
Process your account registration and manage your subscription
Generate AI-powered marketing content based on your inputs
Enable team collaboration features
Facilitate the Blueprint Exchange and sharing features

3.2 Communication

Send you service-related notifications and updates
Respond to your inquiries and provide customer support
Send marketing communications (with your consent)
Notify you about changes to our Service or policies

3.3 Business Operations

Process payments and manage billing
Prevent fraud and ensure security
Comply with legal obligations
Analyze usage patterns to improve our Service
Develop new features and functionality

3.4 Legal and Safety

Protect against fraudulent, unauthorized, or illegal activity
Enforce our Terms of Service
Comply with applicable laws and regulations
Protect the rights and safety of MarketCore, our users, and others

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our Service:

Payment Processing: Stripe processes payment information securely
Infrastructure Services: Cloud hosting and database providers
Analytics Services: To understand Service usage and performance
Customer Support: Tools to provide better customer service

All service providers are contractually obligated to protect your information and use it only for the specified purposes.

4.2 Team Members

Within your MarketCore team:

Team members can access shared Context Hub items
Team members can view blueprints and deliverables shared within the team
Team admins can manage team members and access team usage information

4.3 Blueprint Exchange

When you publish blueprints to the MarketCore Blueprint Exchange:

Your profile information (name, job title, company) may be displayed with your blueprints
Other users can import and use your published blueprints
Your blueprints become part of the publicly accessible Blueprint Exchange library

4.4 Legal Requirements

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

Comply with legal obligations, court orders, or government requests
Protect and defend our rights or property
Prevent or investigate fraud or security issues
Protect the safety of our users or the public

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this Privacy Policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security assessments and monitoring
SOC 2 Type II compliant infrastructure
ISO 27001:2013 certified security management
GDPR compliant data handling practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy:

Account Information: Retained while your account is active and for a reasonable period after account closure
Content and Deliverables: Retained according to your subscription plan and usage
Payment Information: Retained as required for accounting and legal purposes
Analytics Data: Retained in aggregated, anonymized form for Service improvement

You may request deletion of your account and associated data at any time by contacting us at support@marketcore.ai.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

Request access to the personal information we hold about you
Request a copy of your information in a portable format

7.2 Correction and Updates

Correct or update inaccurate or incomplete information
Most account information can be updated directly in your account settings

7.3 Deletion

Request deletion of your personal information
Note that some information may be retained as required by law or for legitimate business purposes

7.4 Restriction and Objection

Request restriction of processing in certain circumstances
Object to processing based on legitimate interests

7.5 Marketing Communications

Opt out of marketing emails by using the unsubscribe link or contacting us
You cannot opt out of service-related communications necessary for the Service

To exercise these rights, please contact us at support@marketcore.ai. We will respond to your request within a reasonable timeframe as required by applicable law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

9. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by:

Posting the updated Privacy Policy on our website
Sending you an email notification
Providing notice through our Service

Your continued use of our Service after the effective date of the updated Privacy Policy constitutes acceptance of the changes.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA):

12.1 Categories of Information

We collect the following categories of personal information:

Identifiers (name, email, IP address)
Commercial information (payment history, usage patterns)
Internet activity (browsing behavior, feature usage)
Professional information (job title, company)
Inferences drawn from personal information

12.2 Sources and Purposes

We collect this information directly from you, automatically through your use of our Service, and from third parties as described in Section 2.

12.3 California Consumer Rights

You have the right to:

Know what personal information we collect and how it's used
Request deletion of your personal information
Opt out of the sale of personal information (we do not sell personal information)
Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@marketcore.ai.

13. European Privacy Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

13.1 Legal Basis for Processing

We process your personal information based on:

Contract: To provide our Service as outlined in our Terms of Service
Legitimate Interests: To improve our Service, prevent fraud, and ensure security
Consent: For marketing communications and certain data processing activities

13.2 Data Protection Officer

For GDPR-related inquiries, you may contact our privacy team at support@marketcore.ai.

13.3 Supervisory Authority

You have the right to lodge a complaint with your local data protection supervisory authority.

14. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

MarketCore LLC
4424 Dula St.
Durham, NC 27705
Email: support@marketcore.ai

For privacy-specific inquiries, please include "Privacy Policy" in the subject line of your email.

Last updated: 9/15/2025